Returns Information

30-Day Money-Back Guarantee

We want to make it as easy, comfortable, and risk-free as possible for everyone get the full experience of Dragy with peace of mind.

That's why we offer a 30-Day Money-Back Guarantee on every Dragy thatyou order from our website: use your Dragy to your hearts content, put itthrough its passes, return it if anything isn’t up to standard or you’re nothappy with the experience. We of course also offer warranty for anymanufacturing faults or issues.

Warranty applies only to domestic purchases fulfilled from our website only and no other sales channels (i.e. eBay)

FAQs

How do I start a 30-Day Money-Back Guarantee return?

If your order arrived damaged and you want to return it, or if you have changed your mind and want to return your order, please contact us.

When does the 30-Day period start from?

The 30-Day period starts from the day that you receive your order. (Not when you made the purchase.)

Can I claim the guarantee after 30 days?

No, you cannot claim the 30-Day Money-Back Guarantee after the 30thday. 

Who pays for the return shipping?

We pay for the return shipping. There are no fees associated with the30-Day Money-Back Guarantee.

Can I use the Product during the trial?

Yes, use your new products out in the field and return anything you're not happy with.

Do I need to return everything in brand new condition?

No, the items do not need to be in brand new condition. Feel free to use them during the trial period.

Do I need to keep my product packaging and shipping materials.

Yes, the packaging will be required if there is no warranty claim of physical or software problem with the item.

How will my money be returned?

We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card, or if it was via PayPal it will be via PayPal.

When will I receive my refund?

Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional). After this is confirmed, we will process the refund. 

Refunds are typically processed within 3 business days from when yourorder has been delivered to our warehouse.

How should I ship my return?

We will email you with more detailed instructions when you claim the30-Day Money-Back Guarantee. As a requirement, ship the items back in the original packaging.